Free UK Mainland Delivery fast delivery on our items

Enquiries Call us on 0208 608 5872 or click here to email us

  • Home
  • About Us
  • Register
  • Login
  • Contact us
Thomas Brown Furnishings
  • Dining Sets
  • DINING TABLES
  • Dining Chairs
  • Occasional Tables
  • Dining Sets
  • DINING TABLES
  • Dining Chairs
  • Occasional Tables
Cart 0

My cart

  • Checkout
  • Wishlist
  • Order tracking

Returns & Refunds

Home/ Returns & Refunds

RETURNS & REFUNDS

We want you to be happy with your purchase, however if you change your mind and wish to make a return or an exchange you must notify us within 14 days in writing by letter, fax or email, in line with the Consumer Contracts Regulation.Unwanted items must be returned in a fully re-saleable condition in the original, unmarked and undamaged packaging.

We are unable to accept returns on assembled furniture.

We are unable to accept responsibility for items lost or damaged in transit back to us.

We will require photos of all returned, damaged or exchanged items to verify the condition. Please see the process below.

Exchanges
  • We permit exchanges on unused and unassembled items so long as you contact us within 14 days of delivery. In order to qualify for an exchange the item must come back in the same original condition.
  • If exchanging for an item of greater or lesser value we will make arrangements with you to settle or refund the difference.
  • All exchanges are subject to a fee of £300 (£250 + VAT) which covers the pickup and delivery cost of your items – this will need to be paid before we can deliver your replacement item. (Dining chairs and occasional items will be subject to a lower fee of £81 (£67.50 + VAT). Please see full terms & conditions here)
  • Returned items that you wish to exchange must arrive in perfect condition including the packaging, so please ensure that they are well packed using clear tape to seal any boxes.
  • To initiate an exchange please contact us here.
  • We will then ask you to send us photographs to verify the condition of the item you wish to exchange.
Returns/Refunds
  • Unwanted items must be returned in a fully re-saleable condition, which includes being in the original, unmarked and undamaged packaging.
  • Items must not have been used or assembled in any way.
  • Returns cannot be accepted once the assembly process has begun.
  • Returned items must arrive in perfect condition including the packaging, so please ensure that they are well packed using clear tape to seal any boxes.
  • Mattresses can only be returned if they are unopened. Mattresses which have been opened, used or slept on cannot be returned. If you wish to test a mattress please keep it wrapped until you are sure you want to keep it.
  • We retain the right to refuse a refund on any item deemed to be unsaleable.
  • We are unable to accept responsibility for items lost or damaged in transit back to us.
  • Items returned must arrive in perfect condition including the packaging, so please ensure that they are packed well.
  • Once received the items will be inspected and a refund issued within 14 days.
  • We reserve the right to refuse a refund if the above conditions have not been met. This does not affect your statutory rights.
  • All returns are subject to a collection fee of £300 (£250 + VAT) which will be deducted from your refund. (Dining chairs and occasional items will be subject to a lower fee of £81 (£67.50 + VAT). Please see full terms & conditions here)
  • To initiate a return please contact us here.
  • We will then ask you to send us photographs to verify the condition of the item you wish to return.
Damaged / Faulty items
  • Please check your packaging fully on receipt. If there is any damage to the packaging then please indicate this when signing for delivery whilst the drivers are present.
  • Transit damage must be reported within 2 days of delivery.
  • All items and parts of items must be checked for any damage prior to assembly.
  • Please report your issue here and we will contact you to offer a repair, exchange or refund.
  • We will then ask you to upload 5 photographs to verify the condition of the item you wish to return.
  • Login
  • Sign Up
Forgot Password?
Lost your password? Please enter your username or email address. You will receive a link to create a new password via email.
X

Thomas Brown Furnishings are proud to be one of the UK’s leading online suppliers of marble and stone-style luxury dining sets.

HEAD OFFICE

Kinetic Business Centre, Theobald Street, Borehamwood, Herts, WD6 4PJ.
0208 608 5872

NEWSLETTER

*Stay up to date with our latest news and offers!
  • Delivery
  • Returns & Refunds
  • Cookie Policy
  • GDPR
  • Terms & Conditions
  • Privacy Policy

Copyright 2019 © Thomas Brown Furnishings. All Rights Reserved.

Payment Options
We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners.
Accept
Read more
Change Settings
Cookie Box Settings
Cookie Box Settings

Privacy settings

Decide which cookies you want to allow. You can change these settings at any time. However, this can result in some functions no longer being available. For information on deleting the cookies, please consult your browser’s help function. Learn more about the cookies we use.

With the slider, you can enable or disable different types of cookies:

  • Block all
  • Essential
  • Functionality
  • Analytics
  • Advertising

This website will:

  • Essential: Remember your cookie permission setting
  • Essential: Allow session cookies
  • Essential: Gather information you input into a contact forms, newsletter and other forms across all pages
  • Essential: Keep track of what you input in a shopping cart
  • Essential: Authenticate that you are logged into your user account
  • Essential: Remember language version you selected

This website won't:

  • Remember your login details
  • Functionality: Remember social media settings
  • Functionality: Remember selected region and country
  • Analytics: Keep track of your visited pages and interaction taken
  • Analytics: Keep track about your location and region based on your IP number
  • Analytics: Keep track of the time spent on each page
  • Analytics: Increase the data quality of the statistics functions
  • Advertising: Tailor information and advertising to your interests based on e.g. the content you have visited before. (Currently we do not use targeting or targeting cookies.
  • Advertising: Gather personally identifiable information such as name and location

This website will:

  • Essential: Remember your cookie permission setting
  • Essential: Allow session cookies
  • Essential: Gather information you input into a contact forms, newsletter and other forms across all pages
  • Essential: Keep track of what you input in a shopping cart
  • Essential: Authenticate that you are logged into your user account
  • Essential: Remember language version you selected
  • Functionality: Remember social media settings
  • Functionality: Remember selected region and country

This website won't:

  • Remember your login details
  • Analytics: Keep track of your visited pages and interaction taken
  • Analytics: Keep track about your location and region based on your IP number
  • Analytics: Keep track of the time spent on each page
  • Analytics: Increase the data quality of the statistics functions
  • Advertising: Tailor information and advertising to your interests based on e.g. the content you have visited before. (Currently we do not use targeting or targeting cookies.
  • Advertising: Gather personally identifiable information such as name and location

This website will:

  • Essential: Remember your cookie permission setting
  • Essential: Allow session cookies
  • Essential: Gather information you input into a contact forms, newsletter and other forms across all pages
  • Essential: Keep track of what you input in a shopping cart
  • Essential: Authenticate that you are logged into your user account
  • Essential: Remember language version you selected
  • Functionality: Remember social media settingsl Functionality: Remember selected region and country
  • Analytics: Keep track of your visited pages and interaction taken
  • Analytics: Keep track about your location and region based on your IP number
  • Analytics: Keep track of the time spent on each page
  • Analytics: Increase the data quality of the statistics functions

This website won't:

  • Remember your login details
  • Advertising: Use information for tailored advertising with third parties
  • Advertising: Allow you to connect to social sites
  • Advertising: Identify device you are using
  • Advertising: Gather personally identifiable information such as name and location

This website will:

  • Essential: Remember your cookie permission setting
  • Essential: Allow session cookies
  • Essential: Gather information you input into a contact forms, newsletter and other forms across all pages
  • Essential: Keep track of what you input in a shopping cart
  • Essential: Authenticate that you are logged into your user account
  • Essential: Remember language version you selected
  • Functionality: Remember social media settingsl Functionality: Remember selected region and country
  • Analytics: Keep track of your visited pages and interaction taken
  • Analytics: Keep track about your location and region based on your IP number
  • Analytics: Keep track of the time spent on each page
  • Analytics: Increase the data quality of the statistics functions
  • Advertising: Use information for tailored advertising with third parties
  • Advertising: Allow you to connect to social sitesl Advertising: Identify device you are using
  • Advertising: Gather personally identifiable information such as name and location

This website won't:

  • Remember your login details
Save & Close